Returns & Exchanges

Enter your order details below and we'll start the process for your return or exchange. Custom-made rings are checked personally by our team. See our policies below the form.

You'll need your order number and the email address used to place the order. Both are in your order confirmation email.

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If you can't enable it, email us at customersupport@helixrings.com.au with your order number and what you would like us to do, and we will set the return up for you by hand.

Please wait for our reply before posting anything - we will confirm the address and the reference to write on the parcel.

Step 1 of 4

Start a return or exchange

Pop in your order number and the email you ordered with, and we will pull up your order.

Step 2 of 4

What are you sending back?

Why is it going back?

It doesn't fitChanged my mindFaulty or damagedWrong item sentNot as describedSomething else

Tell us a bit more

Step 3 of 4

What would you like us to do?

Clearance, mystery and sale rings are final sale: no returns or exchanges.

Swap for a different sizeSame ring, different size. Pick your size on the next screen - once approved you get an exchange code to order it with.Swap for a different ringA different ring altogether. Once approved you get an exchange code to shop with, and you pay any difference at checkout.RefundMoney back to the card or account you paid with.Store creditA one-use code for the full value, minus any fee.

Pick your new size

Greyed-out sizes are out of stock right now.

Which ring would you like instead?

Step 4 of 4

That's in - thank you

Your return reference is:

What happens next

We review your request and email you the return instructions, including where to post it and what to write on the parcel. Please hang on to the ring until you hear from us.

Track this return - we have emailed you the same link.

The Exchange Process

1. Send your request using the form above. You will get a reference number (RMA) and a confirmation email.

3. Post the ring back to the address below in its original condition, with your RMA number inside the parcel.

4. Once it arrives we send your replacement, or process your refund or store credit, and email you at each step.

Return to:
Helix Rings
#1240, 80 Flinders Parade
North Lakes, QLD, 4509
Australia

Returns / Exchanges Policy

Silicone Rings — Wrong size or style? No problem. Send it back in original condition and we'll exchange it for you. You cover return shipping. Prefer a refund? Refund requests are reviewed by our team and any applicable fees are deducted.

In-stock Titanium / Tungsten Rings — Send it back within 60 days of delivery in original condition with tag for an exchange or refund. You cover return shipping. The first exchange on rings priced $100 or more is free; rings under $100 have a $10 exchange fee, and a second exchange has a $10 restocking fee.

Custom Titanium Rings — Wrong size? Contact us within 15 days of delivery. Exchanges for custom rings are handled case by case and carry a remake fee, because the original ring can't be resold and a new one has to be made. We strongly recommend our ring sizer ($1.99 postage on its own, free with any ring) before ordering a custom ring.

The Process

Refunds — Once your ring arrives at our warehouse and your refund is approved, we process it and email you. Funds may take up to 7 working days to appear depending on payment type.

Exchanges — Replacement ships within 1–2 business days once we receive your original ring (and any additional payment if required).