Contact Us

Our goal is to help you find the answers to your questions as quickly as possible. Please find our most frequently asked questions below. We highly recommend using the chat or trying to find your answer below for the quickest answers, but if you can’t find what you are looking for, please contact one of our awesome customer support team members using the details below.

The absolute best way to find out your ring size is to order our completely free ring sizer which you can get here. You can also view our ring size information help page for our ring size chart and more information.

Orders over $60 are shipped via standard shipping (7-14 business days) absolutely free, while orders under $60 come with a $9.99 shipping and handling fee.

Express shipping is also available for $14.99 and is shipped every day!

Yes of course, this does incur a $10 exchange fee, but simply fill out our exchange and returns form within 60 days of your purchase and a team member will get back to you with the next steps.

All you need to do to start our return or exchange process is fill out our form which you can find here within 60 days of your purchase. Then a customer support team member will reach out to you with the next steps.

They absolutely can, however, be aware that silicone wedding rings will often stretch over a longer period of time and will eventually need to be replaced. So if you are looking to get emotionally attached to the wedding band that was used during your wedding ceremony, then we suggest getting a metal ring (from mensringsonline.com.au, and then using silicone rings as your everyday rings.

Wedding rings get lost or damaged due to wearing them every day, regardless of what they are made of, so wearing a silicone wedding ring most days actually makes more sense than a more expensive ring, but having a metal ring for the big day and special occasions, while wearing a silicone wedding ring every other day makes the most sense in our opinion.

Have Question?

Still have a question? A problem? Need advice? Our team is here and ready to help, just fill out the form below and we’ll get back to you a.s.a.p.!

You can also use the chat button or email us at customersupport@helixrings.com.au.