Returns / Exchanges
Returns and Exchanges
Helix Rings returns and exchanges: 60-day size exchanges on unworn rings, how to start a return or exchange, and what is covered under Australian Consumer Law.
We want you wearing a Helix ring that fits. Here’s how returns and exchanges work.
60 days to exchange or return
You have 60 days from delivery to exchange or return an in-stock ring. It needs to be in its original condition, with the tag attached and in its original packaging.
Exchanges
Your first exchange is free on rings priced $100 or more. Rings under $100 have a $10 exchange fee. A second or later exchange has a $10 restocking fee.
Refunds
Changed your mind? Send an in-stock ring back within 60 days of delivery in its original condition, with the tag and original packaging, for a refund. Refund requests are reviewed by our team and any applicable fees are deducted.
Custom titanium rings
Custom titanium rings are made to order for you. If the size is wrong, contact us within 15 days of delivery. Exchanges for custom rings are handled case by case and carry a remake fee, because the original ring can’t be resold and a new one has to be made. We strongly recommend our free ring sizer before you order.
Sale and clearance rings
Sale, clearance and mystery rings are final sale. Your rights for faulty goods are unaffected.
Silicone warranty
Silicone rings carry a 30-day replacement warranty covering tears, splits and manufacturing defects from the date of delivery. Silicone is a wear item and is not covered by a lifetime warranty.
Lifetime metal warranty
All our titanium and tungsten rings carry a lifetime warranty against manufacturing defects. If a defect appears during normal wear, contact us with photos — we replace the ring once.
How to start a return or exchange
Fill out our return or exchange form with your order number and the email you ordered with. You’ll get a reference number straight away, and we’ll email your return instructions. Please wait for them before posting anything, and write the reference on the parcel. You pay return postage. If you think your ring is faulty, contact us first at [email protected] with your order number and photos.
Australian Consumer Law
These policies are in addition to your rights under Australian Consumer Law. If your ring is faulty, not as described, or doesn’t do what it’s meant to do, you are entitled to a repair, replacement or refund regardless of our change-of-mind policy.